Delivery Of Fur Products And Accessories

FAQ

Yes. We ship worldwide.

After placing an order on our website, at each stage of the order execution, you will receive notifications about changes in the order status to the email address that you specified during registration.

The delivery time of the order depends on the work of postal and courier services. Delivery in Greece takes up to three working days. Delivery to the rest of the EU takes up to seven working days. Delivery to other countries outside the EU takes up to fourteen working days.

Our home fur slippers and accessories are very light, so, depending on the model, several products can be included in one package, even weighing up to 500 grams. You can save on shipping if you order several products at the same time.

We avoid unnecessary overhead and postage. Therefore, each product from your order will be individually packed in an original fabric pouch. The entire order is safely packed in a special postal package.

In order to prevent this from happening, when registering on the site, you need to specify your data as accurately and in detail as possible: last name, first name, exact postal address, email address and phone number. For our part, we guarantee the confidentiality of your personal data in accordance with our “Privacy Policy”.

Yes, you can cancel your order if it has not been processed yet. To do this, you need to contact us by email info@elfurs.com .

Yes, it is possible. The possible need to pay customs duties depends on the customs legislation of the destination country. You can get information about this from the relevant authorities in your country.

We avoid working on the warehouse system. Each order is made individually. After full payment of the order, it takes from two to five working days to manufacture.

We appreciate your time, but at the same time we try to make sure that the delivery price is the most minimal. For the delivery of international shipments, we use the services of the Greek postal service ELTA and international courier service DHL. For forwarding orders in Greece, we use the services of the ELTA Courier postal service.

Delivery in Greece is free. The cost of delivery to all other countries is:

package weighing up to 500 grams — 8 euros;
package weighing up to 1 kilogram — 13 euros.

Cash on delivery can be arranged by customers located in Greece. An additional fee of EUR 3,5 is charged for this service. Delivery to all other countries is carried out only after full prepayment.

When sending a parcel with an order to the postal service, each shipment is assigned an individual tracking number for tracking. An email with this track number and a link to the website of the postal service ELTA / ELTA Courier / DHL will be sent to your email address specified during registration. Before crossing the border, the international parcels sent by the Greek postal service ELTA can be tracked on their website. After crossing the border, the movement of the parcel can be tracked on the website of the postal service of your country.

Yes, our production facilities allow us to fulfill wholesale orders. Discounts are provided for wholesale buyers, which depend on the size of the ordered batch of goods. The size of the wholesale lot and the amount of the discount can be discussed by writing to us by e-mail marketing@elfurs.com.

Yes, you can make a refund of the order. The conditions of return can be found in the section “Refund Policy”.

Your order will be delivered to the address you specified when registering on our website. Please specify it as accurately and in detail as possible. For our part, we guarantee the confidentiality of your personal data in accordance with our “Privacy Policy”.